1. Eligibility
You must be at least 18 years old to use the Service.
By using Dentiva, you represent that:
- you have authority to enter into agreements
- you are acting on behalf of yourself or your organization
- all submitted information is accurate
The Service is intended for business use by dental practices and authorized representatives.
2. Description of the Service
Dentiva provides AI-supported communication infrastructure designed to assist dental practices with:
- call answering workflows
- appointment scheduling support
- recall reminders
- intake assistance
- patient communication automation
- missed-call recovery workflows
- reporting and transcripts
- workflow routing logic
- integrations with practice systems
Dentiva is not a healthcare provider.
Dentiva does not provide medical advice.
3. Accounts and Access
Certain features require account access.
You agree to:
- maintain accurate account information
- protect login credentials
- notify Dentiva of unauthorized access
Dentiva may suspend or terminate access if misuse occurs.
4. Subscription Services and Billing
Dentiva operates on a subscription model.
Subscription plans:
- are billed in advance
- renew automatically unless cancelled
- may include implementation/setup fees
- may vary based on number of providers, locations, or workflow complexity
Pricing may change with advance notice.
Continued use after pricing updates constitutes acceptance of revised pricing.
Except where required by law, payments are non-refundable.
5. Acceptable Use
You agree not to:
- reverse engineer the Service
- copy platform workflows
- resell the Service without authorization
- interfere with infrastructure operation
- upload unlawful content
- transmit harmful software
- misuse patient communication workflows
- violate healthcare communication laws
- scrape platform data
- create competing systems using the Service
Dentiva may suspend accounts that violate these Terms.
6. Telephone Call Recording Disclosure
Dentiva workflows may include call recording and transcript generation.
You acknowledge:
call recording may occur as part of the Service.
You are responsible for:
- notifying callers where legally required
- obtaining consent where applicable
- complying with federal and state recording laws
Dentiva is not responsible for customer compliance obligations.
7. Text Messaging Communications
By submitting your phone number through Dentiva forms or communications, you consent to receive messages related to:
- demo scheduling
- onboarding coordination
- service notifications
- workflow setup communications
- account updates
Message frequency varies.
Message and data rates may apply.
Reply STOP to opt out.
Consent is not required as a condition of purchasing services.
8. Customer Responsibilities
You are responsible for:
- ensuring lawful patient communication usage
- maintaining HIPAA compliance within your practice
- verifying automation outputs before reliance
- confirming scheduling accuracy
- reviewing workflow logic prior to deployment
Dentiva provides infrastructure support only.
9. AI Output Disclaimer
Dentiva uses automated systems and artificial intelligence.
You acknowledge:
AI-generated responses, routing decisions, transcripts, or summaries:
- may contain inaccuracies
- may require verification
- should not be relied upon without review
Dentiva is not liable for decisions made based on generated outputs.
10. User Content
User Content includes:
- scheduling rules
- workflow instructions
- practice data
- intake configurations
- uploaded documents
- integration settings
You retain ownership of your content.
You grant Dentiva a license to use this content solely to:
- provide the Service
- configure workflows
- support integrations
- maintain infrastructure
- improve platform functionality
11. Third-Party Integrations
Dentiva integrates with external platforms including:
- practice management systems
- scheduling systems
- analytics providers
- messaging infrastructure providers
Dentiva is not responsible for third-party service performance.
Use of integrations is subject to third-party terms.
12. Intellectual Property
Dentiva retains ownership of:
- platform logic
- automation workflows
- interface systems
- routing architecture
- documentation
- branding
No ownership rights transfer through Service usage.
13. Feedback
If you provide suggestions or feedback:
Dentiva may use them without restriction or compensation.
14. Service Availability
Dentiva may:
- modify
- update
- pause
- or discontinue
any feature at any time.
Dentiva is not liable for interruptions or service changes.
15. Data Security
Dentiva implements administrative and technical safeguards designed to protect Service data.
However:
no system guarantees absolute security.
Use of the Service is at your own risk.
16. Disclaimer of Warranties
The Service is provided:
- “AS IS”
- “AS AVAILABLE”
Dentiva makes no guarantees regarding:
- accuracy
- availability
- performance
- reliability
- fitness for a particular purpose
17. Limitation of Liability
To the maximum extent permitted by law:
Dentiva is not liable for:
- lost revenue
- missed appointments
- workflow errors
- automation decisions
- integration failures
- AI-generated inaccuracies
- indirect damages
- consequential damages
Total liability shall not exceed the amount paid for the Service during the prior 60 days.
18. Indemnification
You agree to indemnify Dentiva against claims arising from:
- your use of the Service
- your workflow configurations
- your communications with patients
- your regulatory compliance obligations
- your violation of applicable laws
19. Termination
Dentiva may suspend or terminate access if:
- Terms are violated
- payments fail
- misuse occurs
- security risks arise
Termination does not remove payment obligations already incurred.
20. Arbitration Agreement
Any dispute arising from use of the Service shall be resolved through binding arbitration on an individual basis.
You waive:
- jury trial rights
- class action participation
Arbitration shall follow Federal Arbitration Act procedures.
Either party may bring qualifying claims in small claims court.
21. California Resident Rights
California residents waive California Civil Code Section 1542:
“A general release does not extend to claims which the creditor does not know or suspect to exist…”
22. Electronic Communications
You agree to receive communications electronically, including:
- text messages
- platform notifications
These satisfy legal communication requirements.
23. Changes to These Terms
Dentiva may update these Terms at any time.
Continued use of the Service constitutes acceptance of updates.