1. Information We Collect
We collect both Personal Information and Non-Personal Information.
Personal Information
Personal Information may include:
- name
- email address
- phone number
- practice name
- job title
- scheduling information
- communications submitted through forms
- demo request details
- patient communication workflow information provided during onboarding
We collect this information when you:
- request a demo
- contact us
- submit forms
- communicate with our team
- use our Services
Non-Personal Information
Non-Personal Information may include:
- browser type
- device information
- referring URLs
- pages visited
- session duration
- IP address
- general geographic region
- interaction behavior
This information helps improve performance, reliability, and usability.
2. Information Collected Automatically (Cookies & Tracking)
Dentiva uses cookies and similar technologies to:
- maintain session functionality
- improve user experience
- analyze website performance
- enhance security
- understand feature usage
You can disable cookies through your browser settings. Some features may not function properly without cookies enabled.
Dentiva does not currently respond to browser Do Not Track (DNT) signals.
3. How We Use Your Information
We use collected information to:
- provide and operate the Services
- schedule demonstrations
- respond to inquiries
- support onboarding
- configure workflows
- improve reliability and performance
- communicate service updates
- send administrative notifications
- prevent fraud and unauthorized activity
- comply with legal obligations
We do not sell personal information.
4. Communications and Messaging Consent
When you submit contact information through Dentiva forms or request a demo, you consent to receive communications related to:
- scheduling confirmations
- reminders
- onboarding coordination
- service updates
- product information
Message frequency may vary. Message and data rates may apply depending on your carrier.
You may opt out of communications at any time by replying STOP or contacting:
5. How We Share Information
We do not sell personal information.
We may share information with trusted service providers who help operate Dentiva, including:
- hosting providers
- scheduling infrastructure
- communication delivery platforms
- analytics providers
- workflow automation services
- integration partners supporting practice management connectivity
These providers only receive the minimum information necessary to perform their services.
We may also disclose information:
- to comply with legal requirements
- to enforce agreements
- to prevent fraud
- to protect safety and security
- during mergers, acquisitions, or asset transfers
6. Patient Communication Data
Dentiva provides workflow automation supporting dental practices.
Dentiva processes communications on behalf of healthcare providers and operates as a service provider supporting practice workflows, not as a healthcare provider itself.
Information processed through Dentiva is handled according to customer agreements and applicable regulatory requirements.
7. Data Security
Dentiva implements administrative, technical, and organizational safeguards designed to protect information from unauthorized access, misuse, or disclosure.
Security measures include:
- encrypted communication channels
- secure infrastructure providers
- access controls
- role-based permissions
- monitoring and logging protections
No system can guarantee absolute security.
8. Data Retention
Dentiva retains information only as long as necessary to:
- provide Services
- meet contractual obligations
- comply with legal requirements
- resolve disputes
- enforce agreements
Retention periods vary depending on usage context.
9. California Privacy Rights (CCPA / CPRA)
If you are a California resident, you have the right to:
Request Access
Request disclosure of:
- categories of personal information collected
- sources of collection
- purposes of use
- categories of third parties receiving information
Request Deletion
You may request deletion of personal information, subject to legal exceptions.
Request Correction
You may request correction of inaccurate personal information.
Limit Use of Sensitive Information
Where applicable, California residents may request limits on the use of sensitive personal information.
Non-Discrimination
Dentiva does not discriminate against users who exercise privacy rights.
To submit a request:
10. Shine the Light Law (California Civil Code ยง1798.83)
California residents may request information regarding disclosure of personal data to third parties for direct marketing purposes once per calendar year.
Requests may be submitted to:
11. Children's Privacy
Dentiva Services are not directed to individuals under 18.
We do not knowingly collect personal information from minors. If such data is discovered, it will be deleted promptly.
Contact:
12. Third-Party Services and Integrations
Dentiva may integrate with third-party services supporting scheduling, analytics, communications, automation workflows, or practice management connectivity.
These services operate under their own privacy policies.
Dentiva shares only the minimum necessary information required for integrations to function.
13. External Links
Dentiva's website may contain links to third-party websites.
We are not responsible for their privacy practices.
14. Changes to This Privacy Policy
Dentiva may update this Privacy Policy periodically.
Updates become effective when posted on this page.
We encourage users to review this policy regularly.